At Motorcycle Parts Hub, we’re dedicated to providing you with top-quality motorcycle parts and accessories that enhance your riding experience. We understand that sometimes, a return may be necessary. Our Returns Policy outlines the guidelines and procedures to ensure a smooth and hassle-free return process. Please take a moment to familiarize yourself with our policy to ensure a satisfactory shopping journey.
Eligibility for Returns:
We gladly accept returns under the following conditions:
- Defective or Damaged Items: If you receive a product that is defective, damaged, or significantly different from the one you ordered, please contact us within 48 hours of receiving the item.
- Incorrect Item: In the event that you receive an item that is different from what you ordered, please notify us within 48 hours.
- Change of Mind: If you change your mind about a purchase, you may be eligible for a return within 14 days of receiving the item. Please note that return shipping costs will be the responsibility of the customer.
Engine Warranty:
Our complete running engines come with a 30 day mechanical warranty, unless otherwise stated on the ad. 30 days begins from the day after delivery.
If you have any issues with your item during the warranty period, you may return to us (return arranged by us) for an exchange. If we have no like-for-like exchange available to dispatch within 48 hours of receiving the return, a full refund will be issued.
The term “engine” refers to the engine blocks and cylinder head. Any other components included, eg. Pistons, water pump etc. are included free of charge and are not covered by this guarantee. Gaskets and seals are not covered, but are checked for leaks before sale. Warranty covers parts only and any labour charges from fitting of the engine or any faults which arise from the fitting of the parts are not covered. Opening, changing parts and/or tampering of the engine in any way will void all parts of warranty – if you have any issues, please get in touch for advice before removing any parts of the engine.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at sales@motorcyclepartshub.com to notify us of your intention to return an item. Please provide your order number and a brief explanation of the reason for the return.
- Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.
- Pack the item securely in its original packaging, including all accessories, manuals, and any other included items.
- Clearly write the provided RA number on the outside of the package.
- Ship the package to the address provided by our customer support team.
Return Shipping:
For defective, damaged, or incorrect items, we will provide a prepaid return shipping label. For returns due to a change of mind, the customer is responsible for the return shipping costs.
Refunds and Exchanges:
Once we receive and inspect the returned item, we will process your refund or exchange as follows:
- Refund: If eligible, we will issue a refund to the original payment method within 1-3 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution. The original shipping costs will not be refunded.
- Exchange: If you are requesting an exchange for a different item, we will process the exchange and ship the new item to you as soon as possible. Any price differences between the items will be handled according to our exchange policy.
Exceptions:
Certain items, such as single use items and liquids, may have specific return conditions. Please refer to the product description and any accompanying documentation for details.
Contact Us:
If you have any questions or need further assistance regarding our Returns Policy, please do not hesitate to contact our customer support team. We’re here to ensure that your experience with Motorcycle Parts Hub is exceptional and that you are completely satisfied with your purchases.
Thank you for choosing Motorcycle Parts Hub for your motorcycle needs. We value your trust and look forward to serving you again in the future.